RETURN & REFUND POLICY

Last updated: October 3, 2026

Thank you for shopping with Swayamkala. We want your creative experience to reach you in good condition and with the correct items.

1. RETURN ELIGIBILITY

Because Swayamkala DIY kits contain multiple craft materials and components, returns are accepted only for eligible products that are unused, unopened, and in their original condition and packaging.

To request a return, please contact us within 7 days of receiving your order.

Please do not send any product back without first contacting us and receiving confirmation.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order is damaged in transit, defective, or you receive an incorrect product, contact us as soon as possible with:

• Your order number
• A clear description of the issue
• Clear photographs or video showing the product, packaging and issue

After reviewing the information, we will determine the appropriate resolution, which may include replacement of the affected item/component or a refund where applicable.

3. MISSING COMPONENTS

If any component listed as part of your kit is missing when you receive it, please contact us with your order number and relevant photographs.

Once verified, we will arrange an appropriate resolution for the missing component.

4. NON-RETURNABLE ITEMS

We cannot accept returns for:

• Products that have been opened, used or partially used
• Kits where craft materials or consumable components have been used
• Products damaged after delivery due to improper handling, storage or use
• Items returned without prior approval
• Items that are not in their original condition or packaging, unless they arrived damaged or defective

5. ORDER CANCELLATION

If you need to cancel an order, contact us as soon as possible.

If the order has not yet been processed or shipped, we will try to accommodate the cancellation.

Once an order has been shipped, cancellation may not be possible.

6. REFUNDS

If a refund is approved, it will be processed to the original payment method used for the purchase where applicable.

Banks, card issuers and payment providers may require additional time to reflect the refund in your account.

For Cash on Delivery orders, we may request suitable payment details from you to process an approved refund.

7. RETURN SHIPPING

If a return is required because we sent an incorrect product or because an eligible product arrived damaged or defective, we will provide instructions regarding the return process.

For other approved returns, return shipping charges may be the responsibility of the customer.

Please contact us before shipping any return.

8. CONTACT US

For return, replacement, cancellation or refund assistance, contact:

Swayamkala
Operated by Navstore Enterprises
Email: swayamkala1436@gmail.com
Phone: +91 7354477057
Address: A88, New Nehru Nagar, Near Excellent Academy School, Rau, Madhya Pradesh 453331, India